If the knife develops a fault or is damaged within the first 6 months, through no fault of your own, you are entitled to a repair or replacement free of charge. To initiate a return please email us at info@yuzuknives.com or by filling out the contact form on the website.

Please note that if the knife has been improperly handled for example:

• put in a dishwasher
• dropped
• used for other tasks eg. as a screwdriver
• used to cut frozen foods
• used to cut onto a marble, glass, stone or tile surface
• left submerged in water
• otherwise mistreated

then this invalidates your guarantee.

If you are not fully satisfied with your knife you can return within 14 days after receiving your item. To do so please initiate a return by contacting us at : info@yuzuknives.com or by the contact form on the website.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@yuzuknives.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@yuzuknives.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.