If the knife develops a fault or is damaged within the first 6 months, through no fault of your own, you are entitled to a repair or replacement free of charge.

Please note that if the knife has been improperly handled for example:

• put in a dishwasher
• dropped
• used for other tasks eg. as a screwdriver
• used to cut frozen foods
• used to cut onto a marble, glass, stone or tile surface
• left submerged in water
• otherwise mistreated

then this invalidates your guarantee.

If you are not fully satisfied with your knife you can return within 14 days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To initiate a return, simply log into your customer account through the button below, or the account button at the top of this page.
From there you can find the order you want to start a return for, and press the "request return" button. Fill in the form, and we will be in touch soon with instruction on how to return the products to us.
We are also more than happy to help out if you prefer doing this by email. In that case, simply use the contact form to send us an email, and we'll get back to you as soon as possible.