Orders will be dispatched on the same day, if done before 4PM GMT (Excluding bank holidays and Sundays). All other orders will be processed within 1 working day after receiving your order confirmation email (Excluding bank holidays and Sundays). You will receive an email notification with the tracking number where applicable, when your order has shipped. 

‣ Any orders over £50, will receive free shipping, this includes all our kitchen knives.
‣ We offer £3.99 flat rate shipping within the UK, on orders under £50.
‣ Orders should arrive within 1-3 working days from moment of dispatch.

‣ Any orders over £50 (±€60), will receive free shipping, this includes all our kitchen knives.
‣We offer £5.99 flat rate shipping to any EU country, on orders under £50 (±€60).
‣Orders should arrive within 3-6 working days from moment of dispatch, depending on destination country.
‣ Any import duties or taxes will be for the recipient to pay. 

We offer international shipping to the following countries: US, Australia, New Zealand.
If your country is not listed, we can still ship to you, however shipping costs might vary.

‣ We offer £11.99 flat rate shipping, in the US, Australia and New Zealand, shipping rates might vary outside of these countries.
‣ Orders should arrive within 6-12 working days from moment of dispatch, depending on destination country.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Yuzu Knives is not responsible for these charges if they are applied and are your responsibility as the customer.

We offfer:
14 day full satisfaction policy
If you are not fully satisfied with your knife you can return within 14 days after receiving your item.

6 month guarantee
If the knife develops a fault or is damaged within the first 6 months, through no fault of your own, you are entitled to a repair or replacement free of charge.

For more information, instructions and eligiblity please refer to our Returns page

All UK orders that contain a knife are shipped using Royal Mail age verification service and you must prove you are over 18 to receive your shipment.

This is verified by the delivery driver who will require either a passport or driving licence number which they are required to enter into their delivery scanner as evidence of an age check.

You cannot request a safe place drop off, any parcel containing a knife must be handed to a person who is able to prove they are over 18 so please bear this in mind when placing your order.

If you are ordering a knife as a gift or to be delivered to someone other than yourself, please note they will be required to provide proof of age in order to receive it.

For more information please read our age policy.